Utility Billing site currently down

The City of Round Rock’s Utility Billing site, RRTXWater.com, is currently experiencing technical difficulties and customers are not able to make online payments. 

Payments can currently be made the following ways: 

• Phone – Call the toll-free number at 1-855-894-2392. 
• 24-Hour Deposit Boxes – A deposit box is located at the corner of Bagdad Avenue and Sheppard Street at City Hall, 221 E. Main Street, in addition to a freestanding deposit box on the east side of of the building. Check or money orders only. 
• Lobby or Walk-in – Located at City Hall, 221 E. Main Street, from 8 a.m. to 5 p.m. Monday through Friday. Cash payments are accepted. 
• Regular Mail – Mail to Utility Billing, 221 E. Main Street, Round Rock, Texas, 78664 

Accounts affected by this delay are those with bills due on Aug. 10. Those accounts will not receive penalties or be disconnected as a result of late payment this month. Individuals set up on auto pay will see the charge for their Aug. 10 bill come through in the days after the website is restored. 

The City is working closely with its software provider to resolve the issue as soon as possible.  

Individuals needing to complete an application to connect, disconnect or transfer service may call the Utility Billing office at 512-218-5460 or use one of the forms below:

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Source: City of Round Rock