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Round Rock to implement new utility billing system

Published on August 22, 2022 under RRnews

The City of Round Rock will implement a new utility billing payment system starting Monday, Aug. 29, that will provide a better payment experience and more payment options for customers. 

In addition to existing payment methods, the following new payment options will be available starting Aug. 29:

  • American Express
  • Discover
  • PayPal
  • Walmart Pay
  • eCheck

The new online portal at will replace the previous portal located at; utility billing customers are encouraged to update their bookmarks to the new portal starting on Aug. 29.

Important notice for auto-pay customers

If you are an auto-pay customer, this upgrade will require you to register an account with a new username and password and to re-establish your recurring auto-pay information at starting Aug. 29. To protect the security of your encrypted financial information, the City of Round Rock cannot transfer your current payment information to the new portal. If you do not register on the new payment portal, your auto-payment will not process as of Aug. 29. 

This change does NOT impact customers paying by phone, in person, by ACH draft, through bank bill pay, one-time online payments or via mail.

To learn more and to visit the new online portal, which will be available starting Aug. 29, visit

The post Round Rock to implement new utility billing system appeared first on City of Round Rock.

Source: City of Round Rock